Thank you for shopping with Hersavvycart.com. We strive to ensure you are satisfied with your purchases. However, we understand that sometimes things don’t go as planned. This Return and Refund Policy explains your rights and options if you are not completely satisfied with your order.

1. General Return Policy

  1. Eligibility for Returns:
    • Items must be returned within 30 days of the delivery date.
    • Items must be in their original condition: unworn, unwashed, unaltered, and with all original tags and packaging intact.
    • Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns.
  2. Non-Returnable Items:
    • Undergarments, swimwear, and clearance items.
    • Items that have been personalized or customized.
    • Gift cards and promotional items received as part of a purchase.
  3. Proof of Purchase:
    • A valid receipt or order confirmation must be provided for all return requests.

2. How to Initiate a Return

  1. Submit a Request:
    • Log into your account on Hersavvycart.com and navigate to the “My Orders” section.
    • Select the order and items you wish to return, then complete the return request form.
  2. Prepare the Package:
    • Securely pack the items in their original packaging to prevent damage during transit.
    • Include a copy of your return confirmation email or order invoice.
  3. Shipping the Return:
    • A return shipping label will be provided via email for eligible items.
    • Customers are responsible for return shipping costs unless the item received was defective or incorrect.
  4. Return Address:
    • Ship the package to the return address provided in your confirmation email.

3. Refund Policy

  1. Refund Methods:
    • Refunds will be processed to the original payment method used at checkout.
    • If you used a gift card or store credit, the refund will be issued as store credit.
  2. Refund Timeline:
    • Refunds are typically processed within 7-10 business days after we receive and inspect your return.
    • An email notification will be sent once the refund is initiated.
  3. Deductions:
    • Original shipping fees are non-refundable.
    • If a prepaid return label is used, the cost of the label will be deducted from your refund unless the return is due to an error on our part.

4. Exchanges

  1. Exchange Eligibility:
    • Exchanges are available for the same item in a different size or color, subject to availability.
  2. Process:
    • To initiate an exchange, follow the same steps outlined under “How to Initiate a Return.”
    • Once we receive your original item, the exchange will be processed and shipped.
  3. Alternative Options:
    • If the desired size or color is unavailable, a refund or store credit will be issued instead.

5. Damaged or Defective Items

  1. Reporting Issues:
    • Inspect your items upon delivery. If an item is damaged, defective, or incorrect, contact our customer support team within 7 days of receipt.
  2. Resolution Options:
    • We will offer a replacement, refund, or store credit for verified issues.
    • Photographic evidence of the issue may be required to process your claim.

6. Cancellations and Order Modifications

  1. Order Cancellation:
    • Orders can be canceled within 24 hours of placement if they have not yet been processed.
    • Contact our customer support team immediately to request cancellation.
  2. Modifications:
    • Modifications to orders, such as changes to size or shipping address, can be requested within 24 hours if the order has not been processed.

7. Store Credit

  1. Issuance:
    • Store credit is issued as an alternative to refunds for eligible returns, promotional offers, or goodwill gestures.
  2. Usage:
    • Store credit can be applied to future purchases and does not expire.
    • It cannot be redeemed for cash or transferred to another account.

8. International Returns

  1. Return Shipping Costs:
    • Customers are responsible for international return shipping costs.
    • Duties and taxes paid at the time of delivery are non-refundable.
  2. Processing Time:
    • International returns may take longer to process due to additional shipping and customs clearance times.

9. Contact Us

If you have any questions or need assistance with your return or refund, please reach out to our customer support team:

By shopping with Hersavvycart.com, you agree to this Return and Refund Policy. We reserve the right to update this policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised.

Thank you for choosing Hersavvycart.com for your fashion needs!